Frequently asked questions

How do I get my ordered knitting pattern?

If you bought knitting pattern as guest user or paying through Paypal Express button you will receive Order confirmation to your Paypal account email with download link in it.

If you bought knitting pattern as a registered user you will be able to download it by logging in to your account and see all your orders. Order confirmation email with download link will be sent too.

I bought knitting pattern but didn't receive the Order confirmation email.

Sometimes it happen that Order confirmation emails don't appear in Inbox. In most cases you can find it by searching in Spam / junk folder. If you still can't find it there - contact us.